The hotel and hospitality industry’s key concern is to provide their guests a feeling of confidence and safety, so they can enjoy a good stay without any concerns or invasion of privacy. Guest safety and hotel security is the responsibility of every manager and supervisor. It is important to ensure that the security or management staff stay informed and report on security or safety-related incidents that happen on the properties.

CRIMe-S, allows you to track one or more properties, with multiple tenants, all from a simple, Web-based interface that is accessible from anywhere on the Internet. E-mail notifications ensure that managers and investigating officers are notified when incidents occur.

Property managers can ensure smooth operation of the facility and also prepared with emergency plans as and when a situation arises – thanks to the identification of a threat to the safety and security of the hotel & hotel’s immediate and planned response to the threat. With the innovative incident reporting, tracking and management tool, hotels can generate reports to analyse the trends and identify the risks much before hand.

Besides helping the hotels track and follow-up on incidents, the incident reporting system can be further enhanced to manage guest requests and generate work orders. Workflows can be customised to suit the requirements of the hotel. The incident reporting service can help hotels to respond quickly to guest requests, better identify and reduce expensive recurring issues, and improve overall customer satisfaction, by centralising the data pertaining to requests and complaints in a centralised location. 

CRIMe-S provides the ability to enter, print, export to excel, monitor and close incidents quickly and efficiently. It helps hotels track the response time to incidents and requests and provides reports to help the management have a view of all the assignments - open and closed. The unique workflow-enabled incident reporting system can also help track the costs related to incident follow-ups. It's reporting capability helps the management get critical data on time, monetary and human resources spent on incidents and request follow-ups.

Click Here to view how CRIMe-S enabled O2 Group (Telefonica Europe) streamline the incident reporting and managing process, obtain a high-level view of crime and risk scenario in the organisation, and helped them take strategic decisions and measures to fight crime and mitigate risks, thereby substantially saving time and costs related to the security processes. 

Click Here to contact us and find out how we can help your hotel or house keeping unit.